Animal Intake

Toronto Humane Society strives to operate a first-class animal shelter with the highest quality programs, services and facilities supported by expert staff. However, any shelter, no matter how good, is still a shelter – and – a shelter is simply not a home. While we recognize that the best place for every pet is in a loving home with their guardian, we also understand that pet owners can sometimes find themselves in circumstances beyond their control, leading them to reach out to us to inquire about the surrender process. In 2019, over 1,000 animals were surrendered to Toronto Humane Society with cases ranging from landlord issues, allergies, financial problems and behavioural issues.

But did you know that Toronto Humane Society offers avenues of support, advice and assistance to pet owners in situations where they feel that giving up their pet is their only option? We recognize the value that the Human-Animal Bond has to both the guardian and the pet, and because of this the very first step we take in all surrender inquiries is to encourage and support guardians to keep their pet in its home where this approach is in the best interest of everyone involved.

With this in mind, we’ll ask that you head on over to our Pet Parent Support Network page where you will find all the information you need to take the first step in submitting your request. This page will connect you with a team whose sole purpose is to find the best outcome for you and your animal! We’ll review your case and work to find the right avenue of support for your individual circumstance. If the decision is made by both you and our support network that surrender is the best course of action, we will help in guiding you through the rehoming process.

Please note there is no fee charged for surrendering to Toronto Humane Society.

Owner Surrender

Individuals looking to surrender their own animal.

Here’s what we’ll need from you to get the surrender process started:

  • A completed owner surrender profile for the animal. This profile provides us with valuable information regarding the animal being surrendered which will assist us in determining what training and/or medical care will be required once in our care, as well as helping us find the best caregiver for their personality.
    • The Intake profiles will be shared with you by one of our Pet Support Agents throughout your call with them
  • Veterinary records
  • Photo identification at the time of your appointment
  • Proof that the animal is yours at the time of your appointment – previous veterinary records are ideal for this

You can connect with a Pet Parent Support Agent here.

If you have further questions, or if you are in need of immediate assistance for an emergency situation, contact us directly at 416-392-2273 ext. 2248 or email intake@torontohumanesociety.com.

Our Pet Parent Support Program offers an alternative option to surrender by giving guardians access to expertly designed in-depth information and imperative resources to strengthen the human animal bond. Learn more about our Pet Parent Support Network. .

Custodial Surrender

Individuals looking to surrender an animal on behalf of someone else.

If you are making an inquiry to surrender an animal where you are not the legal owner, for example if the owner is ill or injured and cannot surrender their pet in person, if an animal was abandoned in your care by a previous owner, or if you have been taking care of a stray animal for a prolonged period of time, we’ll ask that you contact our Pet Parent Support Network to discuss your options and then if needed, fill out a Custodial Surrender Form. If veterinary records are available we’ll need those sent to us too.

  • The Intake profiles will be shared with you by one of our Pet Support Agents throughout your call with them

You can connect with a Pet Parent Support Agent here.

If you have further questions, or if you are in need of immediate assistance for an emergency situation, contact us directly at 416-392-2273 ext. 2248 or email intake@torontohumanesociety.com.

Our Pet Parent Support Program offers an alternative option to surrender by giving guardians access to expertly designed in-depth information and imperative resources to strengthen the human animal bond. Learn more about our Pet Parent Support Network.

Transfers

For animals owned by independent rescue agencies or shelters.

Strays

For animals that have no known owner or caregiver.

Facilitated Adoptions

Let us help find your pet a new home.


If you are a member of a rescue group in need of assistance please contact intake@torontohumanesociety.com.

The fax number for the Intake Department is 416-392-9963.


SHELTER HOURS

COVID-19 Update: Toronto Humane Society is currently open from 10:00 am to 6:00 pm Monday through Sunday. We encourage you to visit our service webpages for updates and/or new safety protocols that have been put in place. We are currently still closed for animal viewing at this time, we apologize for this inconvenience.